Interaction Mobilizer™ enables contact centers and enterprises to rapidly deploy customer service applications on mobile devices; bridges gap between mobile self-service and live assistance
Enterprises in the Middle East should be aware that there are a number of hidden costs lurking behind the cloud and they need to keep their eyes open in order to avoid incurring huge costs in the long run
Recurring revenues up 31 percent to 52 percent of total revenues
Cloud-based orders increase to 29 percent of total orders
Cloud-based revenues increase 81 percent
Focus on solutions which streamline contact centre operations and allow financial organizations to deliver superior customer service
IT and telecom specialist to provide consultancy, implementation and support for Interactive Intelligence’s range of unified IP business communications solutions
Seven key contact center trends offer opportunities to drive down costs while improving the customer experience
Scope ME to provide customized 24/7 technical support to A10 Networks’ customers in the region
Industry analyst, Art Schoeller, featured as a presenter of educational webcast
Asset purchase agreement gives Interactive Intelligence increased presence throughout Africa
Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, new Web portal and private cloud deployment model
LEMUDA.COM – The New Online Luxury Store With An e-Stylist
Brocade Restructures Sales Leadership Team and Appoints New Global Channel Head
Middle East Telecom Talk: Customerization and Quality for a Growing Broadband Network
Red Hat Celebrates 10 Years of Red Hat Enterprise Linux, Reaffirms Strategic Direction
ZOTAC Releases GeForce® GTX 670 Series
Virtualization in the Middle East: Is Your Business Really Ready?
Arab Health Spring: The Need to Curtail Costs