Interaction Mobilizer™ enables contact centers and enterprises to rapidly deploy customer service applications on mobile devices; bridges gap between mobile self-service and live assistance
Enterprises in the Middle East should be aware that there are a number of hidden costs lurking behind the cloud and they need to keep their eyes open in order to avoid incurring huge costs in the long run
Recurring revenues up 31 percent to 52 percent of total revenues
Cloud-based orders increase to 29 percent of total orders
Cloud-based revenues increase 81 percent
Acquisition gives Interactive Intelligence increased presence throughout the Benelux region
Focus on solutions which streamline contact centre operations and allow financial organizations to deliver superior customer service
IT and telecom specialist to provide consultancy, implementation and support for Interactive Intelligence’s range of unified IP business communications solutions
Interactive Intelligence beats out Avaya, Cisco and Genesys with top industry scores
The More You Know, the More You Grow
Seven key contact center trends offer opportunities to drive down costs while improving the customer experience
4Q total orders grow 17 percent year-over-year; 2011 total orders grow 28 percent year-over-year
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