Report leaders defined as “high-viability vendors with broad portfolios, significant market shares, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products”
All-in-one IP communications software suite deployment results in improved customer service
Web event will be of interest to organizations looking to add social media to their communication strategy within the contact center
Vendor demonstrates its unique Customer Interaction Center® (CIC) solution at Middle East Call Centre show
Vendor to demonstrate its all-in-one IP communications software suite designed to simplify management and reduce costs for enterprises and contact centers
Early sign-up for free Web event exceeds 1,000 registrants
Reseller agreement enables regional systems integrator to offer unified IP business communications solutions from Interactive Intelligence
Solution designed to increase employee productivity and improve customer service
February 6, 2011 | Posted in
Featured,
Technology |
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Panelists from COMMfusion, McGee-Smith Analytics, and Vanguard Communications to offer guidance for capitalizing on the latest contact center technology trends
January 19, 2011 | Posted in
Featured,
Technology |
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Unified Communications expert Shaheen Haque from Interactive Intelligence explains why the region’s businesses should harness the tremendous potential and value of Short Messaging Service (SMS) technology
